Providing Effective Feedback

Why Your Feedback Matters

Thoughtful feedback helps us:

• Align our work with your vision and goals
• Avoid unnecessary revision cycles
• Maintain project momentum
• Deliver results you'll love

Using Teamwork's Feedback Tools

1. Task Comments

Best for: Specific feedback on individual deliverables

How to use it:

1. Navigate to the task containing the deliverable
2. Click the comment button below the task
3. Type your feedback or use the @mention feature to direct it to a specific team member
4. Add attachments or screenshots if needed
5. Click "Add Comment" to submit

Pro Tip: Use the "mark as feedback" option to highlight that you're providing review comments, which helps our team track feedback status.

2. File Annotations

Best for: Visual feedback on designs or documents

How to use it:

1. Open the file in Teamwork
2. Click the "Annotate" button in the file viewer
3. Use drawing tools to highlight specific areas
4. Add text comments to explain your thoughts
5. Click "Save Annotations" when complete

Pro Tip: Number your annotations if they relate to each other (e.g., "1. Change this color" and "1. To match this element").

3. Feedback Forms

Best for: Structured feedback at major project milestones

How to use it:

1. Access the feedback form sent by your Project Manager
2. Complete all required fields
3. Rate deliverables on a scale when prompted
4. Provide overall feedback in summary fields
5. Submit the form by the requested deadline

Pro Tip: Schedule 15-30 minutes in your calendar to complete feedback forms thoroughly—rushed feedback often leads to miscommunication.

Feedback Best Practices

Be Specific

❌ "I don't like the design."
✅ "The blue header feels too dominant against our brand colors. Can we try a lighter shade or reduce its size?"

Provide Context

❌ "This doesn't work for us."
✅ "This layout doesn't work for our older audience who may have visibility issues. Can we increase the font size and add more contrast?"

Prioritize Your Feedback

❌ List of 20 equal changes without indication of importance
✅ "Here are our requested changes in priority order:

1) Critical: Logo placement,

2) High: Color scheme,

3) Medium: Button text..."

Consolidate Team Input

❌ Multiple team members sending separate, sometimes conflicting feedback
✅ "Our marketing team has reviewed this together, and here's our consolidated feedback..."

Focus on Problems, Not Solutions

❌ "Move this button 20px to the right and make it green."
✅ "Users might miss this call-to-action. Can we make it more prominent?"

Be Timely

❌ Providing feedback weeks after delivery
✅ Reviewing deliverables within 48 hours as outlined in your project timeline

Feedback Framework: The 3C Method

For complex feedback, use our simple 3C framework:

1. Compliment

Start with what's working well. This helps our team understand what elements to preserve.

"The homepage layout effectively highlights our key products and the navigation is intuitive."

2. Concern

Clearly state what isn't meeting expectations or needs improvement.

"I'm concerned that the mobile version feels cluttered and important information requires too much scrolling."

3. Constructive Suggestion

Offer ideas for improvement or clarify what outcome you're seeking.

"Could we simplify the mobile view by prioritizing only the top 3 features and using expandable sections for additional content?"

Special Feedback Scenarios

Providing Technical Feedback

When reviewing technical implementations:

• Test on multiple devices when applicable
• Note specific browser/device when reporting issues
• Include steps to reproduce any bugs
• Capture screenshots or screen recordings when possible
• Provide error messages exactly as they appear

Reviewing Creative Work

When providing feedback on design and creative:

• Reference your brand guidelines when applicable
• Consider the target audience perspective
• Separate personal preference from strategic concerns
• Provide examples when possible
• Consider the design as a whole before focusing on details

Feedback During User Testing

If conducting user testing:

• Share unfiltered user comments and observations
• Note patterns across multiple users
• Distinguish between usability issues and preference opinions
• Provide demographic info about testers when relevant
• Prioritize issues based on impact to user goals

Managing Feedback Rounds

Most PNP projects include defined revision rounds:

*Additional rounds may affect project timeline and budget.

Need Help With Feedback?

If you're unsure about how to provide effective feedback:

• Ask your Customer Success Manager for a feedback template
• Request a guided feedback session for complex deliverables
• Use the feedback examples in our Resource Library
• Schedule a 15-minute call to discuss your thoughts before submitting formal feedback