Welcome to Papers & Pens: Your Creative Journey Starts Here
Thank you for choosing PNP as your creative and technology partner! We're excited to help you create custom digital experiences and compelling creative assets that convert visitors into loyal customers. This guide will walk you through everything you need to know to get started with our comprehensive services.
Your Quick Orientation Guide
Step 1: Complete Your Account Setup
- Access your welcome email: Look for an email from your dedicated Customer Success Manager (CSM) with your login credentials
- Set up your password: Click the "Set Password" link in the email to create a secure password
- Complete your profile: Add your company information, team members, and project preferences
Step 2: Schedule Your Kickoff Meeting
- Within 2 business days of signup, your Customer Success Manager will reach out to schedule a 60-minute kickoff call
- Prepare to discuss your business goals, timeline, and technical requirements
- Invite key stakeholders who will be involved in the project
Step 3: Meet Your Success Team
Your dedicated team includes:
Customer Success Manager
- Your main point of contact for all project-related questions
- Conducts regular check-ins and ensures your satisfaction
- Email response time: Within 8 hours for standard inquiries
Technical Support Lead
- Handles all technical implementation questions
- Available for troubleshooting and problem-solving
- Response time: Within 2 hours for emergency issues
Creative Director
- Oversees the creative aspects of your project
- Ensures brand consistency across all deliverables
- Collaborates with you on design direction and feedback
Step 4: Access Your Resources
- Customer Portal: Access your project dashboard at portal.papers-pens.com
- Knowledge Base: Browse articles and tutorials in our Help Center
- Resource Library: Download templates, guides, and best practices
- Brand Asset Library: Access and manage your creative assets in one centralized location
- Feedback Tool: Review and approve creative work in real-time
What to Expect in Your First 30 Days
Week 1: Discovery & Planning
- Complete onboarding questionnaire
- Attend kickoff meeting
- Receive project roadmap and creative brief
Week 2-3: Implementation & Creation
- Technical setup begins
- Creative concepts and design work starts
- Regular progress updates
- Initial deliverables shared for review
Week 4: Review & Launch
- Final review of technical and creative deliverables
- Team training session
- Brand asset handover
- Official launch of your solution
Need Help?
Contact our support team:
- Email: chloe@papers-pens.com
- Working hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+7)
- Live Chat: Available on our website during business hours
For urgent technical issues after hours, please contact your Technical Support Lead at the number provided in your welcome email. For creative emergencies, your Creative Director's contact information is also included in your welcome package.